Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Orwell Quay Residents, we believe that gambling should only ever be viewed as a form of entertainment, similar to cinema, dining out, or hobbies. It should never be considered as a way to earn money, pay bills, or solve financial problems. Only gamble with money you can afford to lose, and always set strict limits on both time and expenditure.
Age Verification & Legal Requirements
All users must be 18 years of age or older to access our services, in accordance with UK gambling law. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under 18, or if you are aware of anyone under 18 accessing gambling services, please contact us immediately or report the matter to the UK Gambling Commission.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone else, please seek help immediately:
- Chasing losses: Attempting to win back money you've lost by gambling more
- Hiding gambling: Concealing the extent of your gambling from friends, family, or partners
- Loss of control: Gambling more than you intended, or for longer than planned
- Neglecting responsibilities: Prioritising gambling over work, education, family, or personal care
- Financial strain: Borrowing money to gamble, or gambling with money needed for essentials
- Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
- Tolerance: Needing to gamble with larger amounts to achieve the same level of excitement
- Failed attempts to quit: Repeated unsuccessful efforts to reduce or stop gambling
- Escape gambling: Using gambling to escape stress, anxiety, or other emotional problems
- Relationship conflicts: Gambling causing arguments with loved ones
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control of your gambling. Make use of these features to stay within your limits:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given timeframe
- Session Time Limits: Restrict the amount of time you spend gambling in one session
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling services
- Account Cooling-Off Periods: Take a break from your account for a set period
Contact our Customer Support team to activate any of these tools. We are here to help you gamble responsibly.
Support Organisations & Resources
If you or someone you know is struggling with gambling, confidential help and support are available. Please reach out to one of the following organisations:
United Kingdom
- GamCare: Free confidential support, information, and counselling for problem gamblers and their families. www.gamcare.org.uk | Tel: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme for online gambling. Register to be excluded from all participating online operators. www.gamstop.co.uk
- Gamblers Anonymous: A peer-support fellowship for problem gamblers. www.gamblersanonymous.org.uk | Tel: 0330 094 1112
- Samaritans: Emotional support available 24/7. www.samaritans.org | Tel: 116 123
International Support
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org | 1-800-GAMBLER
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
All of these services are confidential, free, and staffed by trained professionals. There is no judgment—only support.
If You Need Help, Please Reach Out
Seeking help is a sign of strength, not weakness. If you are experiencing difficulties with gambling, please contact one of the support organisations listed above. You can also contact our Customer Support team to discuss your concerns or to activate responsible gaming tools on your account.
Remember: You are not alone, and help is available.
Licensing & Regulation: Orwell Quay Residents is committed to responsible gambling practices. For information about gambling regulation in the UK, complaints, or regulatory concerns, please contact the UK Gambling Commission.